{"id":3979,"date":"2024-06-05T13:01:15","date_gmt":"2024-06-05T17:01:15","guid":{"rendered":"https:\/\/www.pendry.com\/manhattan-west\/?page_id=3979"},"modified":"2024-06-05T14:04:00","modified_gmt":"2024-06-05T18:04:00","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id=\"frequently-asked-questions\" class=\"hero c-spacing__bottom--medium c-spacing__top--medium\">\n\n    \n    <div class=\"hero__wrapper hero__wrapper--overlay\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/uploads.pendry.com\/redesign\/wp-content\/uploads\/sites\/5\/2022\/04\/08083756\/PMW2-VIEWS-01-NORTH-1603-1024x683.webp\" class=\"hero__image\" alt=\"Pendry Manhattan West city view in daytime\" srcset=\"https:\/\/uploads.pendry.com\/redesign\/wp-content\/uploads\/sites\/5\/2022\/04\/08083756\/PMW2-VIEWS-01-NORTH-1603-1024x683.webp 1024w, https:\/\/uploads.pendry.com\/redesign\/wp-content\/uploads\/sites\/5\/2022\/04\/08083756\/PMW2-VIEWS-01-NORTH-1603-300x200.webp 300w, https:\/\/uploads.pendry.com\/redesign\/wp-content\/uploads\/sites\/5\/2022\/04\/08083756\/PMW2-VIEWS-01-NORTH-1603-768x512.webp 768w, https:\/\/uploads.pendry.com\/redesign\/wp-content\/uploads\/sites\/5\/2022\/04\/08083756\/PMW2-VIEWS-01-NORTH-1603.webp 1349w\" sizes=\"(max-width: 1024px) 100vw, 1024px\">\n                        <\/div>\n\n    <div class=\"hero__inner  c-appeared c-appeared--down\">\n\n                    <div class=\"container hero__container-rooms\">\n                        <h1 class=\"hero__title\">Frequently Asked Questions<\/h1>\n            <\/div>\n        \n        \n    <\/div>\n\n            <div class=\"hero__mobile-arrow\"><\/div>\n        \n    <\/div>\n\n\n<div class=\"article c-spacing__bottom--medium c-spacing__top--medium\n    \">\n    <div class=\"article__content\">\n                    <h2>General<\/h2>\n<h4><b>Where is Pendry Manhattan West located?<\/b><\/h4>\n<p>Pendry Manhattan West is located in Midtown West at 10th and 33rd Street. We are conveniently located a 6-minute walk from The High Line and Moynihan Train Hall and Penn Station. Our official address is 438 W 33rd Street, New York, New York 10001.<\/p>\n<h4><b>What is the closest airport? Do you offer airport transportation?<\/b><\/h4>\n<p>Pendry Manhattan West is located 9 miles from LGA (about 25 minutes by car), 15 miles from EWR (about 25 minutes by car) and 30 miles from JFK (about 1 hour by car).<\/p>\n<p>We do not offer complimentary airport transportation service. However, our Guest Services team can make arrangements for any ground transportation in advance by calling <a href=\"tel:2129337000\" id=\"phone-number-1\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script>.<\/a><script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-1\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/p>\n<h4><b>Does Pendry Manhattan West allow pets?&nbsp;<\/b><\/h4>\n<p>Pendry Manhattan West is a pet-friendly hotel. We welcome dogs up to 60 pounds for a fee of $250 + tax per stay. Please contact our guest services team at <a href=\"tel:2129337000\" id=\"phone-number-2\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script><\/a><span style=\"font-weight: 300\"> for further details.<\/span><script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-2\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/p>\n<h4><b>Is parking available at the hotel?<\/b><\/h4>\n<p>Valet parking is available at Pendry Manhattan West for a nightly fee of $80 for standard vehicles and $90 for SUVs and oversized vehicles. Please reserve ahead of time by contacting our guest services team at <span style=\"font-weight: 300\"><a href=\"tel:2129337000\" id=\"phone-number-3\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script><\/a>.<script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-3\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/span><\/p>\n<h4><b>Is there on-site charging available for electric vehicles?<\/b><\/h4>\n<p>No, we do not have on-site EV charging stations available.<\/p>\n<h4><b>Is WiFi included in my stay?<\/b><\/h4>\n<p>Pendry Manhattan West offers complimentary high-speed WiFi for hotel guests to use throughout their stay.<\/p>\n<h4><b>Does Pendry Manhattan West have accessible accommodations?<\/b><\/h4>\n<p>Yes, Pendry Manhattan West offers ADA-accessible accommodations. To learn more, visit our <a href=\"https:\/\/www.pendry.com\/manhattan-west\/accommodations\/accessible\/\"><span style=\"font-weight: 300\">ADA Accommodations page.<\/span><\/a><\/p>\n<h4><b>Are extra beds or rollaway beds available?<\/b><\/h4>\n<p>Yes, we offer rollaway beds and cots upon request for a fee in select suites only. Please contact our guest services team at <a href=\"tel:2129337000\" id=\"phone-number-4\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script><\/a><span style=\"font-weight: 300\"> for more information. <\/span><script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-4\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/p>\n<h4><b>Are cribs available?<\/b><\/h4>\n<p>Complimentary cribs are available upon request. Please contact our guest services team at <a href=\"tel:2129337000\" id=\"phone-number-5\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script><\/a><span style=\"font-weight: 300\"> in advance for more information.<\/span><script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-5\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/p>\n<h2>Reservations<\/h2>\n<h4><b>What time is check in at Pendry Manhattan West?<\/b><\/h4>\n<p>Check in is at 4:00pm at Pendry Manhattan West.<\/p>\n<h4><b>What time is check out at Pendry Manhattan West?<\/b><\/h4>\n<p>Check out is at 12:00pm at Pendry Manhattan West.<\/p>\n<h4><b>Do you offer early check in?<\/b><\/h4>\n<p>Pendry Manhattan West offers complimentary early check in, based on availability. If you plan to check in early, please contact our guest services team at <a href=\"tel:2129337000\" id=\"phone-number-6\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script><\/a><span style=\"font-weight: 300\"> prior to your arrival.<\/span><script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-6\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/p>\n<h4><b>Do you offer late check out?<\/b><\/h4>\n<p>Pendry Manhattan West offers late check out based on availability for $100 + tax per additional hour past 12:00pm, anything after 6:00pm incurs an additional night&rsquo;s fee. If you plan to check out late, please contact our Guest Services team at <a href=\"tel:2129337000\" id=\"phone-number-7\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script><\/a><span style=\"font-weight: 300\">.<\/span><script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-7\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/p>\n<h4><b>Is there a minimum age requirement to check in?<\/b><\/h4>\n<p>Yes, there is a minimum age requirement to check in at Pendry Manhattan West. You must be 18 to check in.<\/p>\n<h4><b>What is the hotel cancellation policy?<\/b><\/h4>\n<p>The cancellation policy at Pendry Manhattan West is specific to the reservation booked. To view or modify a reservation, please visit the <a href=\"https:\/\/www.pendry.com\/manhattan-west\/booking\/#\/booking\/modify\"><span style=\"font-weight: 300\">modify a reservation page<\/span><\/a><span style=\"font-weight: 300\"> using the reservation number and email used at time of booking or contact us at <a href=\"tel:2129337003\" id=\"phone-number-8\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script><\/a>.<script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-8\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/span><\/p>\n<h4><b>How can I view my <\/b><b>stay summary <\/b><b>at Pendry Manhattan West?<\/b><\/h4>\n<p>For billing information and folio requests, please contact reservations by calling <a href=\"tel:2129337003\" id=\"phone-number-9\"><script type=\"text\/javascript\">ProcessNavisNCKeyword5(\".montagehotels.com\", true, false, false, 90); ShowNavisNCPhoneNumberFormat(\"(###) ###-####\");<\/script><\/a>.<script type=\"text\/javascript\">window.document.addEventListener(\"DOMContentLoaded\", () => { document.getElementById(\"phone-number-9\").href = \"tel:\" + FormatPhone(NavisConvertTagToPhoneNumberBasic(ReadNavisTagCookie()),\"1-##########\"); });<\/script><\/p>\n<h2>Amenities<\/h2>\n<h4><b>Does Pendry Manhattan West offer room service? What are the hours?<\/b><\/h4>\n<p>Yes, Pendry Manhattan West offers in-room dining services 24 hours a day. For more information and menus, visit our <a href=\"https:\/\/www.pendry.com\/manhattan-west\/dining\/in-room-dining\/\"><span style=\"font-weight: 300\">In-Room Dining page.<\/span><\/a><\/p>\n<h4><b>Does Pendry Manhattan West have a hotel gym or fitness center? What are the hours?<\/b><\/h4>\n<p>Yes, Pendry Manhattan West has a state-of-the-art fitness center and Movement studio, located on the 4th floor of our hotel. Open 24 hours a day, our fitness center features Technogym fitness equipment, Peloton bikes, free weights and more to ensure that maintaining routines during your stay with us is convenient and comfortable.<\/p>\n<h4><b>Do you have meeting and event spaces?<\/b><\/h4>\n<p>Pendry Manhattan West offers over 6,000 sq. ft of versatile meeting and special event space that accommodates parties from 10 to 200 guests. To learn more about our space, visit our <a href=\"https:\/\/www.pendry.com\/manhattan-west\/gatherings\/meetings-events\/\"><span style=\"font-weight: 300\">Meetings &amp; Events page<\/span><\/a><span style=\"font-weight: 300\">.<\/span><\/p>\n<h4><b>Can I have my wedding at Pendry Manhattan West?<\/b><\/h4>\n<p>Pendry Manhattan West offers an array of spacious yet comfortable venues as a stunning setting for your special day. Our wedding specialists are available to help you plan the perfect celebration every step of the way. To learn more about our venues, visit our <a href=\"https:\/\/www.pendry.com\/manhattan-west\/gatherings\/weddings\/\"><span style=\"font-weight: 300\">Weddings page.<\/span><\/a><\/p>\n\n            <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3979","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions | Pendry Manhattan West Hotel<\/title>\n<meta name=\"description\" content=\"Explore FAQs about reservations, things to do in Manhattan, hotel amenities and more, to prepare for your stay at our boutique New York City hotel. 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We are conveniently located a 6-minute walk from The High Line and Moynihan Train Hall and Penn Station. Our official address is 438 W 33rd Street, New York, New York 10001.\r\n<h4><b>What is the closest airport? Do you offer airport transportation?<\/b><\/h4>\r\nPendry Manhattan West is located 9 miles from LGA (about 25 minutes by car), 15 miles from EWR (about 25 minutes by car) and 30 miles from JFK (about 1 hour by car).\r\n\r\nWe do not offer complimentary airport transportation service. However, our Guest Services team can make arrangements for any ground transportation in advance by calling <a href=\"tel:2129337000\"><span style=\"font-weight: 300\">(212) 933-7000.<\/span><\/a>\r\n<h4><b>Does Pendry Manhattan West allow pets?\u00a0<\/b><\/h4>\r\nPendry Manhattan West is a pet-friendly hotel. We welcome dogs up to 60 pounds for a fee of $250 + tax per stay. Please contact our guest services team at <a href=\"tel:2129337000\"><span style=\"font-weight: 300\">(212) 933-7000<\/span><\/a><span style=\"font-weight: 300\"> for further details.<\/span>\r\n<h4><b>Is parking available at the hotel?<\/b><\/h4>\r\nValet parking is available at Pendry Manhattan West for a nightly fee of $80 for standard vehicles and $90 for SUVs and oversized vehicles. Please reserve ahead of time by contacting our guest services team at <span style=\"font-weight: 300\"><a href=\"tel:2129337000\">(212) 933-7000<\/a>.<\/span>\r\n<h4><b>Is there on-site charging available for electric vehicles?<\/b><\/h4>\r\nNo, we do not have on-site EV charging stations available.\r\n<h4><b>Is WiFi included in my stay?<\/b><\/h4>\r\nPendry Manhattan West offers complimentary high-speed WiFi for hotel guests to use throughout their stay.\r\n<h4><b>Does Pendry Manhattan West have accessible accommodations?<\/b><\/h4>\r\nYes, Pendry Manhattan West offers ADA-accessible accommodations. To learn more, visit our <a href=\"https:\/\/www.pendry.com\/manhattan-west\/accommodations\/accessible\/\"><span style=\"font-weight: 300\">ADA Accommodations page.<\/span><\/a>\r\n<h4><b>Are extra beds or rollaway beds available?<\/b><\/h4>\r\nYes, we offer rollaway beds and cots upon request for a fee in select suites only. Please contact our guest services team at <a href=\"tel:2129337000\"><span style=\"font-weight: 300\">(212) 933-7000<\/span><\/a><span style=\"font-weight: 300\"> for more information. <\/span>\r\n<h4><b>Are cribs available?<\/b><\/h4>\r\nComplimentary cribs are available upon request. Please contact our guest services team at <a href=\"tel:2129337000\"><span style=\"font-weight: 300\">(212) 933-7000<\/span><\/a><span style=\"font-weight: 300\"> in advance for more information.<\/span>\r\n<h2>Reservations<\/h2>\r\n<h4><b>What time is check in at Pendry Manhattan West?<\/b><\/h4>\r\nCheck in is at 4:00pm at Pendry Manhattan West.\r\n<h4><b>What time is check out at Pendry Manhattan West?<\/b><\/h4>\r\nCheck out is at 12:00pm at Pendry Manhattan West.\r\n<h4><b>Do you offer early check in?<\/b><\/h4>\r\nPendry Manhattan West offers complimentary early check in, based on availability. If you plan to check in early, please contact our guest services team at <a href=\"tel:2129337000\">(212) 933-7000<\/a><span style=\"font-weight: 300\"> prior to your arrival.<\/span>\r\n<h4><b>Do you offer late check out?<\/b><\/h4>\r\nPendry Manhattan West offers late check out based on availability for $100 + tax per additional hour past 12:00pm, anything after 6:00pm incurs an additional night\u2019s fee. If you plan to check out late, please contact our Guest Services team at <a href=\"tel:2129337000\"><span style=\"font-weight: 300\">(212) 933-7000<\/span><\/a><span style=\"font-weight: 300\">.<\/span>\r\n<h4><b>Is there a minimum age requirement to check in?<\/b><\/h4>\r\nYes, there is a minimum age requirement to check in at Pendry Manhattan West. You must be 18 to check in.\r\n<h4><b>What is the hotel cancellation policy?<\/b><\/h4>\r\nThe cancellation policy at Pendry Manhattan West is specific to the reservation booked. To view or modify a reservation, please visit the <a href=\"https:\/\/www.pendry.com\/manhattan-west\/booking\/#\/booking\/modify\"><span style=\"font-weight: 300\">modify a reservation page<\/span><\/a><span style=\"font-weight: 300\"> using the reservation number and email used at time of booking or contact us at <a href=\"tel:2129337003\">(212) 933-7003<\/a>.<\/span>\r\n<h4><b>How can I view my <\/b><b>stay summary <\/b><b>at Pendry Manhattan West?<\/b><\/h4>\r\nFor billing information and folio requests, please contact reservations by calling <a href=\"tel:2129337003\">(212) 933-7003<\/a>.\r\n<h2>Amenities<\/h2>\r\n<h4><b>Does Pendry Manhattan West offer room service? What are the hours?<\/b><\/h4>\r\nYes, Pendry Manhattan West offers in-room dining services 24 hours a day. For more information and menus, visit our <a href=\"https:\/\/www.pendry.com\/manhattan-west\/dining\/in-room-dining\/\"><span style=\"font-weight: 300\">In-Room Dining page.<\/span><\/a>\r\n<h4><b>Does Pendry Manhattan West have a hotel gym or fitness center? What are the hours?<\/b><\/h4>\r\nYes, Pendry Manhattan West has a state-of-the-art fitness center and Movement studio, located on the 4th floor of our hotel. Open 24 hours a day, our fitness center features Technogym fitness equipment, Peloton bikes, free weights and more to ensure that maintaining routines during your stay with us is convenient and comfortable.\r\n<h4><b>Do you have meeting and event spaces?<\/b><\/h4>\r\nPendry Manhattan West offers over 6,000 sq. ft of versatile meeting and special event space that accommodates parties from 10 to 200 guests. To learn more about our space, visit our <a href=\"https:\/\/www.pendry.com\/manhattan-west\/gatherings\/meetings-events\/\"><span style=\"font-weight: 300\">Meetings &amp; Events page<\/span><\/a><span style=\"font-weight: 300\">.<\/span>\r\n<h4><b>Can I have my wedding at Pendry Manhattan West?<\/b><\/h4>\r\nPendry Manhattan West offers an array of spacious yet comfortable venues as a stunning setting for your special day. Our wedding specialists are available to help you plan the perfect celebration every step of the way. To learn more about our venues, visit our <a href=\"https:\/\/www.pendry.com\/manhattan-west\/gatherings\/weddings\/\"><span style=\"font-weight: 300\">Weddings page.<\/span><\/a>","_article":"field_5bdb5ac7cc47f","expiry_date":"","_expiry_date":"field_63ffa479f46b3","tmc_id":"tmc_664385d6af623_block","_tmc_id":"field_650c65b403c86","gray_background":"0","_gray_background":"field_6385104d35ed0","paddings_top":"medium","_paddings_top":"field_637647cb4454b","paddings_bottom":"medium","_paddings_bottom":"field_6376483f4454c"},"mode":"preview","anchor":"article"},"innerBlocks":[],"innerHTML":"","innerContent":[]}],"_links":{"self":[{"href":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/wp-json\/wp\/v2\/pages\/3979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/wp-json\/wp\/v2\/comments?post=3979"}],"version-history":[{"count":35,"href":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/wp-json\/wp\/v2\/pages\/3979\/revisions"}],"predecessor-version":[{"id":4075,"href":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/wp-json\/wp\/v2\/pages\/3979\/revisions\/4075"}],"wp:attachment":[{"href":"https:\/\/pendryhotels-staging.azds.com\/manhattan-west\/wp-json\/wp\/v2\/media?parent=3979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}