{"id":6563,"date":"2024-06-05T12:09:52","date_gmt":"2024-06-05T17:09:52","guid":{"rendered":"https:\/\/www.pendry.com\/chicago\/?page_id=6563"},"modified":"2025-04-09T17:50:53","modified_gmt":"2025-04-09T22:50:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pendryhotels-staging.azds.com\/chicago\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\n <\/div>\n \n \n <\/div>\n\n
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General<\/h2>\n

Where is Pendry Chicago located?<\/b><\/h4>\n

Pendry Chicago is located in The Loop, at the heart of the city, on the corner of N Michigan Avenue and E Wacker Place. We are conveniently a 4-minute walk from the Chicago River, a 6-minute walk to Millennium Park, and quick access to all attractions and transit networks. Our official address is 230 N Michigan Avenue, Chicago, IL 60601. <\/span>Our front desk lobby entrance, motor drive and valet service are on the Wacker Place side of the building, 87 E Wacker Place<\/span>, Chicago, IL 60601.<\/span><\/p>\n

What is the closest airport? Do you offer airport transportation?\u00a0<\/b><\/h4>\n

Pendry Chicago is conveniently located 12 miles from MDW (about 30 minutes by car) and 19 miles from ORD (about 45 minutes by car).\u00a0<\/span><\/p>\n

We do not offer airport transportation service. However, our concierge can make arrangements for any ground transportation in advance by calling (312) 777-9000<\/a>.<\/span><\/p>\n

Does Pendry Chicago allow pets?\u00a0<\/b><\/h4>\n

Pendry Chicago is a pet-friendly hotel. We welcome dogs and cats for a $125 + tax fee per pet, which includes a $25 donation to <\/span>PAWS Chicago<\/span><\/a>, the Midwest\u2019s largest No Kill humane organization. Please contact our concierge at (312) 777-9000<\/a> for further details.\u00a0<\/span><\/p>\n

Is parking available at the hotel? <\/b>\u00a0<\/span><\/i><\/h4>\n

Valet parking is available at Pendry Chicago for a nightly fee of $79 + tax and is available when you arrive on-site. Valet service is located on the Wacker Place side of the building.<\/p>\n

Is there on-site charging available for electric vehicles?<\/b><\/h4>\n

Yes, we have EV charging stations available for guests for a nightly fee. Please contact valet at (312) 777-9000<\/a>\u00a0for availability.<\/span><\/p>\n

Is WiFi included in my stay?<\/b><\/h4>\n

High-speed WiFi for hotel guests to use throughout their stay is included as part of Pendry Chicago\u2019s destination fee.\u00a0<\/span><\/p>\n

Does Pendry Chicago have accessible accommodations?\u00a0<\/b><\/h4>\n

Yes, Pendry Chicago offers ADA-accessible accommodations. To learn more, visit our<\/span> ADA Accommodations page.<\/span><\/a><\/p>\n

Are extra beds or rollaway beds available?<\/b><\/h4>\n

Yes, we offer complimentary rollaway beds upon request for select guestrooms. Please contact our front desk for more information at (312) 777-9000<\/a>.<\/span><\/p>\n

Are cribs available?<\/b><\/h4>\n

Complimentary cribs are available upon request. Please contact our front desk in advance for more information at (312) 777-9000<\/a>.<\/span><\/p>\n

Reservations<\/strong><\/h2>\n

What time is check in at Pendry Chicago?\u00a0<\/b><\/h4>\n

Check in is at 3:00pm at Pendry Chicago.<\/span><\/p>\n

What time is check out at Pendry Chicago?\u00a0<\/b><\/h4>\n

Check out is at 12:00pm at Pendry Chicago.<\/span><\/p>\n

Does Pendry Chicago offer early check in?\u00a0<\/b><\/h4>\n

Pendry Chicago offers early check in if available for a fee, based on availability. If you plan to check in early, please contact our front desk at (312) 777-9000<\/a> prior to your arrival.\u00a0<\/span><\/p>\n

Does Pendry Chicago offer late check out?\u00a0<\/b><\/h4>\n

Pendry Chicago offers late check out for a fee, based on availability. If you plan to check out late, please contact our front desk at (312) 777-9000<\/a>.<\/span><\/p>\n

Is there a minimum age requirement to check in?\u00a0<\/b><\/h4>\n

Yes, there is a minimum age requirement to check in at Pendry Chicago. You must be 18 years old to check in.<\/span><\/p>\n

What is the hotel cancellation policy?\u00a0<\/b><\/h4>\n

The cancellation policy varies based on the rate type or dates reserved. To view or modify a reservation, please visit the <\/span>modify a reservation page<\/span><\/a> using the reservation number and email used at time of booking or contact us at (312) 985-0942<\/a>.\u00a0<\/span><\/p>\n

What does the destination fee include?\u00a0<\/b><\/h4>\n

The nightly destination fee includes the following hotel amenities:\u00a0<\/span><\/p>\n